Eau Claire Animal Hospital at 2504 Mall Drive in Eau Claire, Wisconsin

Customer Reviews about Eau Claire Animal Hospital

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  Very poor customer service, particularly from staff answering phones. Felt that concerns were blown off rather than relayed to veterinarian. Conversations were rushed and did not display concern for health or well-being of the pet.
  July 08, 2017

  by Sarah Mae
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  Dr. Mathers saved our chinchilla with a life saving amputation and he's doing very well. Very kind knowledgeable staff. Highly recommended for all pet needs.
  May 19, 2017

  by james j
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  Good for basic care. Anything other than that, forget it. I had my cat in for a wellness check Friday where they just looked at her and petted her. Didn't even take her temp. On the way home, she got very sick in my car (very unusual for her). The next day (Saturday), she was still sick, so I called them and told them her symptoms. I brought up my concerns about my cat's health with two different staff members that answered the phones about what it might be, and neither seemed concerned with my cat's symptoms. I basically had to ask them if I could get her a fecal test because she was not improving. Between the wellness check and the test, I had already spent $100. A day later (today), her symptoms got even worse, so I took her to an ER vet in Menomonie, who was concerned about her symptoms and not only listened to what I had to say but examined her for what I thought she might have. Low and behold, my assumption was correct. He also ran blood work to rule out other issues and is running another test to rule out both bacterial and parasitic infections for cheaper than the test ECAH was charging me for screening for 4 infections. He even gave us two prescriptions to treat her symptoms in the meantime and sent us home with some easy-to-digest food. Let's just say, I'm not terribly happy with this outcome. Those people that answer the phones really need to brush up on their animal health knowledge because my cat could have gotten a terrible infection or required surgery to fix something that they said "was not concerning."
  February 28, 2017

  by Brandy Goodyear
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  I went to the Eau Claire Animal Hospital before it made its move to the new location, where it is today. From approximately 2001 to 2005 I took my first cat Jaggy there for regular appointments and when he needed to be put down humanely. I waited until Sept 2014 to adopt another cat, Frankie. I lived in Dodgeville at the time, but the following year when I returned, I went back to the Eau Claire Animal Hospital. I've had his yearly shots, nails trimmed twice, blood taken, teeth pulled (one was badly fractured in the front), boarding for a week, and through it all I have been 100% satisfied with their service. During the boarding time I called to check on him while out of state and they went into the room and actually looked in on him :) They spend quality time with your pet and explain what they are doing clearly. I always feel confident when I go to them with Frankie as I know he will receive the best treatment and care, as will I. Biggest thank you to them for taking care of Frankie and I!!
  December 17, 2016

  by Jen Meyers

Opening hours Closed now

Tomorrow: 08:00 am — 12:00 pm

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About Eau Claire Animal Hospital in Eau Claire